Frequently asked questions
& Jewelry Care
How long does shipping usually take?
After an order is placed it typically takes 1-7 business days to process and ship, and 1-15 days to deliver depending on location.
"I entered the wrong address! What do I do?"
No worries, friend. Email email@example.com Subject: URGENT Address change Body: Hi, Im order (insert order #), (name), my correct address is:(full address)
"I haven't received my order! What do I do?"
First, make sure it has been at least 5 days since you've placed your order.
Next, check to see if you've received a tracking email.
If yes, call the post office with the address of last known zip code your package was in and ask them to kindly track your package at their facility
If no, please email firstname.lastname@example.org Subject: Lost Package Body: Hello, my name is _. I am order #(insert), my package has not been delivered and I would like to receive an update. Thank you.
Are these pieces water friendly?
Items in the "Fashion" filter are NOT water friendly. All other jewels are water friendly 14-24kt gold plated jewelry and should still be worn with care. If you are unsure or we somehow we have forgot to tag the product please refer to the description.
Interesting fact: pure water by itself doesn't damage jewelry, but most of the water we're exposed to in our daily lives is not purified. Chemicals and contaminants in the water can result in tarnished and dull looking jewelry. So it's best to not shower with your jewelry on, but once in a while isn't going to do any lasting damage. Just make sure to dry it after.
Do the pendants come with a chain?
No. All items named pendant are just that. Items named "necklace" do come with hypoallergenic water friendly chain
What size is the ring?
Most of our rings are adjustable and should be mentioned in our description box. If it is a one size ring it will be mentioned in the title or description as well.
What's this nose rings gauge?
Check the description! We try our best to get the correct gauge in the description of each product. The average size for a nose piercing is 20 gauge so this is our average stud size. However, we do have some studs available with the drop down option of selecting a thicker gauge.
When is "X" piece restocking?
SUBSCRIBE! Be sure to also follow us on instagram to stay up to date on our latest restocks and new releases.
When can i change my nose piercing?
We definitely recommend speaking to a piercer. The average healing time for a nose piercing can range from 4 months to a year. Just like all things it may vary from person to person.
*Bonus Tip: Chemicals in lotions and perfumes can also cause your jewelry to tarnish. Apply them first, let them dry, and then put your jewelry on. This alone can make a HUGE difference in your jewelry's luster.